Billing FAQs

email SSC Billing Team

Updated: 5/12/2010
[Point 8 updated to show 1st preference for paying bills to be Auto Pay]

Thank you for your patience with the billing.  We are making some changes to streamline the flow of money that we would like you to be aware of.  The following are keys to our billing system & will be the code we follow going forward in the billing process.

  1. Invoices are generated one month prior to the month of swimming; i.e. bill in May for June.
  2. Invoices are generated automatically on the 20th of each month.
  3. Invoices are emailed to members by the 24th or earlier.
  4. Auto Pay Option performs a deduction on the 1st of the month.  We cannot force other payments mid-month via credit card or checking withdraw and the draw on the first will pay all outstanding fees and bring the member account current.
  5. Member balances may change between when invoices are emailed and when the Auto Pay draws.  This is due to swim meet fees being put in the system as meets conclude throughout the month and as other things such as apparel are added as they come in.
  6. When reviewing your account the minus sign (-) indicates money that has been credited back to you.  We often apply credits to correct auto charges that do not match the unique flow of roster changes and other special situations.
  7. Late fees are applied on the 19th of the month.  This means you have approximately 30 days to pay and avoid being charged late fees.  Our system does not allow for differences in the late fee amount for each roster group, thus all late fees are $15.
  8. It is preferred that members pay by Auto Pay (1st preference), check (2nd preference); mail their payment to the club address: P.O. Box 2359 Snohomish WA 98291.  Members may also give their checks/payments to Coaches, but this increases the chance of a check being lost and prolongs the application of money to your account and ultimately deposit into the Club Checking Account.  Cash is acceptable but not preferred because it is more difficult to track if there is any issue with a member account.  Checks leave a trail.
  9. Deposits will now be made weekly; typically this will be Friday.
  10. Please notify Coach Ben immediately if you decide to leave the club.
  11. If you discover errors on your account, please do not take it personally (Ben prefers emails without exclamation points and ALL CAPS).  Email Coach Ben and he will happily go through everything with you and make sure errors are corrected; Friendly Ben is here to help!
  12. Since our TeamUnify System is mostly automated, unique programs such as our StingRay Class Promo (no dues first month) must be corrected manually each month.  There are other examples that affect regular year-round members, so we strongly encourage all members to review their accounts online each month.
  13. Swim Meets:  Please make note that it is Club Policy to add $10 surcharge to each individual member for each meet they attend.  This fee helps offset relays fees, coach travel and coach wages for swim meets and equipment the club buys to run/host meets.